Terms & Conditions
Please take the time to read these Terms & Conditions carefully. By booking a service you agree to be bound by these terms.
One
Payment is due on completion of the service, unless alternative arrangements have been agreed with us. Payment may be made in cash, by cheque made payable to Proclean or by credit or debit card.
Please note we are unable to confirm a booking for carpet cleaning without valid credit or debit card details.
Two
Please give us as much notice as possible if you need to cancel a scheduled service. If a service is cancelled within 24 hours of its scheduled date a cancellation fee of 50% of the quoted fee will be charged.
Payment in full will be due for any visit which is cancelled on the day of the clean, including any visit where the cleaners are unable to gain access to a property or where they are unable to carry out their duties because of hazardous conditions.
Three
We guarantee all our work: if you are not satisfied with the service you have received from us please contact the office by telephone or email. We will gladly return and re-clean any areas in question free of charge.
This guarantee is only applicable provided (i) you have complied with all obligations incumbent upon you under these terms and conditions; (ii) you have notified us of your concerns by telephone or email within 24 hours of the completion of the service and (iii) you allow our staff access to your property within 48 hours in order to re-clean any affected areas.
Please note this guarantee does not include an undertaking to remove all or any stains or marks from your carpets, especially where we have not had the opportunity to pre-inspect the carpets. No guarantee is given that all stains can be removed. We will advise you of the likelihood of successfully removing stains and marks when we carry out our pre-inspection. Beyond this, we guarantee that if a stain or mark is capable of being removed, we will remove it. If we cannot, and another reputable contractor does, to our reasonable satisfaction, within 14 days of our visit, we will refund our charges for the appropriate area.
Four
We cannot guarantee exact arrival times for any visit but we will endeavour to give you as accurate an indication as possible of when to expect the cleaners and advise you if there is likely to be any undue delay.
Five
Our staff will not enter any environment or clean any areas they consider to be unsafe or potentially hazardous to health. In particular, unless previously agreed in writing, staff are under strict instructions not to clean vomit, blood or any similar hazard.
Six
In the event of any damage or breakages you must inform us as soon as possible and in any event within 24 hours of the relevant visit.
Our liability shall be limited to the repair or replacement cost of the item in question, taking into account its age and condition, and in no event will our liability exceed the sum of £500.00.
Seven
You agree that the intimation of a complaint or a claim for compensation for damages under Conditions Three or Six of these terms does not entitle you to withhold payment for services rendered, nor are you entitled to any right of set-off.